FAQs

Do you ship Internationally?
We currently ship to: Australia Canada European Union Mexico Singapore United States If you are interested in a Riptide R1 and your country is ...
Sat, 14 Apr, 2018 at 8:13 PM
What features does the Riptide's Remote have?
The Riptide R1's Remote includes: Three Rider Modes - Beginner, Intermediate and Advanced - are selectable on-the-fly Reverse with Smart Activa...
Sat, 24 Feb, 2018 at 6:25 PM
Airline Travel
Guidelines for airline treatment of lithium battery-powered electronic devices in passenger baggage are issued by the International Air Transport Associatio...
Fri, 4 May, 2018 at 5:42 PM
What is the warranty?
Limited Warranty RideRiptide warrants to buyer that, for a period of six (6) months from the date of shipment of the Board, the Board shall be free from ma...
Fri, 4 May, 2018 at 5:44 PM
What kind of battery does the Riptide have?
The battery is 6S3P (21.6v nominal / 25.2v max, 4.5Ah total) lithium ion 18650 rated at 8C max continuous discharge.  BMS is 30A continuous / 60A peak, with...
Sat, 24 Feb, 2018 at 6:27 PM
What type of motors does the Riptide have?
The Riptide has dual belt drive motors capable of 1800 watts of peak power. These are brushless, sensorless DC motors, similar to what you’d find on a DJI d...
Sat, 24 Feb, 2018 at 6:27 PM
Is the Riptide waterproof?
The board is not waterproof. We’ve made several design decisions to make it as water resistant as possible. You can ride through irrigation runoff or the oc...
Sat, 24 Feb, 2018 at 6:28 PM
Does the Riptide have regenerative braking?
The Riptide employs multiple types of braking technologies that allow it to smoothly and quickly slow down and come to a complete stop.  This includes integ...
Sat, 24 Feb, 2018 at 6:29 PM
What is the weight limit?
The board has a weight limit of 250 lbs (114 kgs). Heavier riders may experience slightly reduced speed, range and hill climbing.
Sat, 14 Apr, 2018 at 8:22 PM
Where is the board built?
The Riptide is designed in California and is assembled by our partners in Shenzhen, China Boards and maintenance parts are warehoused and fulfilled in Sout...
Fri, 4 May, 2018 at 5:50 PM